Cordless Dyson vacuums are renowned for their innovative technology, powerful suction, and user-friendly features. However, even the best appliances can occasionally present challenges. One common issue Dyson users encounter is the "Airway Blocked" error message. This guide will help you understand why this happens and how to resolve it, even when you've already checked the main body of the vacuum for blockages and found none.

Why Does the "Airway Blocked" Message Appear?

The "Airway Blocked" error typically indicates that airflow through the vacuum is restricted. Dyson vacuums are equipped with sensors to detect airflow obstructions, ensuring optimal performance and protecting the motor. When a blockage is detected, the vacuum displays this error to prompt you to investigate.

"Airways blocked" message from the Dyson cordless vacuum range

In many cases, users will check the main body of the vacuum for blockages and find nothing wrong. This can be frustrating and confusing, especially if the vacuum continues to show the error message. The reason? The blockage may not be in the main body - like the image on the display suggests - at all. Instead, it could be in one of the attachments connected to it, such as the long neck or the brush head.

The Most Common Cause of the Error

One of the most frequent culprits behind the "Airway Blocked" message is the long neck attachment, often paired with the brush head. The long neck is the tube-like extension that connects the main body of the vacuum to the cleaning head. Its narrow design and bends make it particularly susceptible to blockages, especially when vacuuming areas with debris like hair, dust, or small objects.

When the long neck attachment becomes clogged, airflow is obstructed. However, the vacuum's sensors may mistakenly attribute the blockage to the main body, leading to the "Airway Blocked" message on the screen. This can lead to unnecessary cleaning of the main body while the real issue remains unresolved.

In old vacuums there would often be an slide-to-open opening mid-way up any long tube to help unclog the tubes, but Dyson's long necks don't have this, and with them being solid metal you can't manipulate their shape to try and dislodge any blockages.

How to Identify and Clear Blockages in the Long Neck Attachment

Here’s a step-by-step guide to diagnosing and resolving blockages in the long neck attachment of your Dyson vacuum:

1. Power Off the Vacuum

  • Safety first: Ensure the vacuum is turned off and disconnected from its charging dock to prevent accidental activation during inspection.

2. Detach the Long Neck Attachment

  • Remove the long neck from both the main body and the brush head. This makes it easier to inspect and clean.

3. Check for Visible Blockages

  • Hold the attachment up to the light and look through it. If you see any obstructions, this confirms the source of the issue.

  • Often a powerful torch can help find the problem, especially in the long neck tube.

4. Clear the Blockage

  • Use a flexible cleaning tool, such as a pipe cleaner or a straightened coat hanger, to gently dislodge debris. Take care not to damage the inner walls of the attachment.

  • If the blockage is stubborn, try using a vacuum with a smaller nozzle to suck out the debris from one end of the attachment.

5. Clean the Attachment Thoroughly

  • Once the blockage is removed, rinse the long neck attachment with warm water to clear any remaining dust or dirt. Allow it to dry completely before reattaching it to the vacuum.

6. Reassemble the Vacuum

  • Once the attachment is clean and dry, reconnect it to the main body and the brush head. Test the vacuum to ensure the error message no longer appears.

Preventing Future Blockages

To avoid encountering the "Airway Blocked" message in the future, follow these tips:

  • Regular Maintenance: Routinely inspect and clean all attachments, including the long neck, brush head, and other tools.

  • Avoid Large Debris: While Dyson vacuums are powerful, they are not designed to handle items like paper clips, coins, or large chunks of debris. Remove these from your cleaning area before vacuuming.

  • Check for Hair Build-Up: Hair can easily wrap around the inner surfaces of attachments, gradually causing blockages. Inspect and clear hair regularly.

  • Store Properly: Keep your vacuum and its attachments in a clean, dry environment to minimise dust and debris accumulation.

When to Seek Professional Help

If you've checked all attachments and the "Airway Blocked" message persists, it may be time to consult Dyson support or a professional repair service. The issue could stem from a malfunctioning sensor or another internal problem that requires expert attention.

Final Thoughts

The "Airway Blocked" error can be a minor inconvenience, but understanding its causes and solutions ensures you can address the issue quickly and get back to enjoying the efficient performance of your Dyson vacuum. By regularly maintaining your vacuum and its attachments, you can prevent blockages and extend the life of your Dyson.